Terms of Service
Terms of Service
Acceptable Website Use
For transparency, rtic records that activity that violates applicable law or the rights of another person is not permitted; unauthorized access, security interference, unlawful material, fraud, and abusive use are prohibited.
Accuracy and Mandatory Consumer Rights
For transparency, rtic records that mandatory consumer protections remain effective despite any other wording in these Terms; where relevant, product and service information is maintained carefully, although an inadvertent error is possible.
Catalog and Product Information
The customer-facing practice followed by rtic is that the storefront offers hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; customers should rely on each live product page for supported specifications, size information, materials, care instructions, safety notices, availability, and price; as a related safeguard, the store may correct an authentic error, limit quantities, reject fraud, or cancel unavailable merchandise while issuing any refund that is due.
Fulfillment and Post-Purchase Rules
The customer-facing practice followed by rtic is that standard delivery within the United States is provided without a shipping charge; for completeness, approved no-reason and quality-related return shipping is merchant-paid; at the same time, the usual timeline is 1-2 business days for processing plus 4-6 business days of estimated transit; for completeness, pre-shipment cancellation is available, while shipped purchases move to the Refund Policy.
Agreement When Using the Store
The documented approach of rtic is as follows: customers should read these Terms together with the Refund, Shipping, Privacy, and Payment Policies; for completeness, using the website or placing an order signifies agreement to these Terms of Service.
Prices, USD Payments, and Taxes
Customers dealing with rtic should understand that store prices, checkout charges, and refunds are processed in USD; as a related safeguard, the relevant issuer and processor control approval of a payment authorization; where relevant, sales and similar taxes are calculated and collected as required by applicable law.
Business Contact Record
Under this policy at rtic, email support is available at support@icefieldgoods.shop; at the same time, customers may also call 512-779-8457; as a related safeguard, the merchant location and standard authorized-return address is 3694 Short St, Denbo, Pennsylvania, 15429, United States; where relevant, the responsible brand and store name is rtic.