FAQ

How can a shipment be followed?

The customer-facing practice followed by rtic is that tracking activity can appear after a short carrier-system delay; at the same time, shipment confirmation includes available tracking information.

Are no-reason returns and exchanges available?

Under this policy at rtic, approved no-reason and quality-related return shipping is paid by the merchant; for completeness, the return and exchange window remains open for 30 days after the order is received.

Which cards and currency are supported?

For practical purposes when ordering from rtic, customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout; additionally, the store does not promise tax-free treatment and applies tax as legally required; additionally, prices, charges, and refunds are processed in USD.

Where and when will refunded funds be returned?

Under this policy at rtic, an approved refund is issued to the original payment method within 5-10 business days; at the same time, a financial institution may require additional posting time.

What is the processing and transit estimate?

As part of the service commitment made by rtic, transportation normally takes an estimated 4-6 business days after shipment; additionally, the usual pre-shipment period is 1-2 business days.

May I stop an order before shipment?

The customer-facing practice followed by rtic is that an unshipped order can be considered for cancellation; after shipment, the Refund Policy applies.

Which kinds of products are in the catalog?

In administering this policy, rtic confirms that customers should consult each product page for current specifications and supported use information; at the same time, the catalog focuses on hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

When can I contact support?

The customer-facing practice followed by rtic is that the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles; at the same time, support is available at support@icefieldgoods.shop and 512-779-8457.

Which addresses can receive an order?

The operating rule used by rtic is straightforward: orders currently ship only within the United States; where relevant, all eligible U.S. orders receive free standard shipping.

What cannot be returned merely for convenience?

The documented approach of rtic is as follows: customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded; as a related safeguard, quality and fulfillment claims are preserved regardless of the voluntary-return exclusions.

Responsible Store Information

For practical purposes when ordering from rtic, the published contact email is support@icefieldgoods.shop; as a related safeguard, the physical business address and default return address is 3694 Short St, Denbo, Pennsylvania, 15429, United States; customers may also call 512-779-8457; additionally, the responsible brand and store name is rtic.