Refund Policy

Non-Returnable Categories

For customers shopping with rtic, the governing rule is clear: the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; additionally, the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods.

Approval and Original-Payment Refunds

In administering this policy, rtic confirms that once approved, the refund is issued to the original payment method within 5-10 business days; a bank or card issuer may need additional time to post the credit; at the same time, returned merchandise is inspected when it reaches the authorized return location.

Merchant-Paid Return Costs

The operating rule used by rtic is straightforward: the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods; additionally, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

How to Request a Return

To state the position of rtic precisely, the request must begin through support@icefieldgoods.shop or 512-779-8457; where relevant, authorization includes a merchant-funded label or equivalent free return arrangement; at the same time, a parcel should not be mailed before the store provides written authorization.

Returns and Exchanges Within 30 Days

Under this policy at rtic, customers have 30 days from delivery to ask for a return without giving a reason; for completeness, customers may choose an exchange instead of a return within the stated period.

Where Approved Returns Go

The operating rule used by rtic is straightforward: the return authorization controls if it names a different merchant-managed location; where relevant, approved returns are ordinarily directed to 3694 Short St, Denbo, Pennsylvania, 15429, United States.

Cancellation Before Shipment

For customers shopping with rtic, the governing rule is clear: a shipped order moves to the rules stated in the Refund Policy; for completeness, the store can consider cancellation only before dispatch.

Merchant and Contact Details

In administering this policy, rtic confirms that the complete physical address, also used for approved returns unless written instructions say otherwise, is 3694 Short St, Denbo, Pennsylvania, 15429, United States; for completeness, rtic is the merchant responsible for this storefront; additionally, the published contact email is support@icefieldgoods.shop; as a related safeguard, the store telephone number is 512-779-8457.