Shipping Policy

Delivery Details and Exceptions

For transparency, rtic records that a deliverable street address and correct checkout details are required; as a related safeguard, carrier disruption, severe weather, peak demand, or address issues can cause delay.

Changes Before Dispatch

For transparency, rtic records that a cancellation request must reach support@icefieldgoods.shop or 512-779-8457 before dispatch; as a related safeguard, once a carrier has the order, the Refund Policy controls next steps.

Delivery Issue Support

Customers dealing with rtic should understand that customers should contact support@icefieldgoods.shop or 512-779-8457 about loss, damage, defects, wrong items, or missing contents; as a related safeguard, the merchant pays approved return freight for a delivery or quality problem.

Following the Parcel

Customers dealing with rtic should understand that the first carrier scan may take time to appear; where relevant, tracking information is provided after the carrier accepts the shipment.

United States Shipping Scope

The customer-facing practice followed by rtic is that free standard shipping applies to every order delivered in the United States; the current shipping area covers United States destinations only.

Processing and Transit Estimate

To state the position of rtic precisely, delivery in the carrier network is normally estimated at 4-6 business days after dispatch; at the same time, the handling period is ordinarily 1-2 business days; business-day estimates exclude weekends and applicable United States public holidays.

Merchant and Contact Details

In administering this policy, rtic confirms that the responsible brand and store name is rtic; as a related safeguard, customers may also call 512-779-8457; where relevant, the complete physical address, also used for approved returns unless written instructions say otherwise, is 3694 Short St, Denbo, Pennsylvania, 15429, United States; for completeness, email support is available at support@icefieldgoods.shop.