Contact Us

How We Can Help

For customers shopping with rtic, the governing rule is clear: the team can help with products, checkout, shipping, cancellation, returns, refunds, and privacy rights; as a related safeguard, the published service channels are support@icefieldgoods.shop and 512-779-8457.

Information to Include

Under this policy at rtic, an order number should be included when available; customers should wait for written approval and a merchant-funded return method before mailing an item.

When Support Is Available

To state the position of rtic precisely, a request arriving outside the stated schedule is reviewed on the next service day; for completeness, agents respond during Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles.

Physical Address

The operating rule used by rtic is straightforward: the store's physical business location is 3694 Short St, Denbo, Pennsylvania, 15429, United States; as a related safeguard, the same location serves as the standard authorized-return address except when written directions state otherwise.

How to Reach the Merchant

Customers dealing with rtic should understand that customer correspondence may be sent to support@icefieldgoods.shop; additionally, the merchant location and standard authorized-return address is 3694 Short St, Denbo, Pennsylvania, 15429, United States; telephone support is available through 512-779-8457; at the same time, the responsible brand and store name is rtic.